Mercer (formerly JLT Employee Benefits) is the Scheme administrator. All correspondence for the Scheme administrator should be sent to:
If you have any questions about the Scheme or your benefits, please get in touch. We can't give you advice, but we can help with any queries or point you in the right direction.
Internal Dispute Resolution (IDR) procedures
The Trustee has adopted a dispute resolution procedure, a copy of which can be provided by the Scheme administrator on request.